Corp IT Operations – Engineer I
FICO
Full Time
Bengaluru, Karnataka
Posted 3 years ago
Full Job Description
FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 90+ countries make better decisions. Join our world-class team today and fulfill your career potential!
Job Summary
“* The primary purpose is to diagnose, prioritize, troubleshoot and resolve incidents and incidents reported by the users via telephone, chat, email or walk-ins
- Identify and escalate tickets requiring urgent attention and action
- Log all contacts and document all the activities and results accurately and completely within the incident management tool
- Dealing with and resolving helpdesk requests e.g. Outlook issues, Operating system issues, printer, Standard softwares, and Antivirus
- Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies
- Proven Communications Skills / soft skills
- Knowledge on MSDN accounts, WebEx account & Software Assignment
- Knowledge on ITIL Framework and Terminolgies
- Demonstrated problem solving capabilities
- Route/Assign tickets to the appropriate support group, if necessary
- Adhere to established Service Levels Agreements and ensure to followup on the ticket in a timely manner
- Knowledge on Software Center Configuration Manager, Software center & RSA”
Job Description
The Opportunity
“As an IT Support Engineer, you will join a team of Engineers who are motivated to deliver best in class technical service within a fast paced and complex environment. As a member of this World class team you will support for technical issues affecting FICO employees and infrastructure” – Vice President, Corporate Technology Services
What You’ll Contribute
- Diagnose, prioritize, troubleshoot and resolve incidents and incidents reported by the users via telephone, chat, email or walk-ins.
- Identify and escalate tickets requiring urgent attention and action.
- Log all contacts and document all the activities and results accurately and completely within the incident management tool.
- Dealing with and resolving helpdesk requests e.g. Outlook issues, Operating system issues, printer, Standard software and Antivirus.
What We’re Seeking
- Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies.
- Proven communications skills (verbal and written).
- Knowledge on MSDN accounts, WebEx account & Software Assignment.
- Knowledge on ITIL Framework and Terminologies.
- Demonstrated problem solving capabilities.
- Route/Assign tickets to the appropriate support group, if necessary.
- Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner.
- Knowledge on Software Center Configuration Manager, Software center & RSA.
- Open to working in a 24×7 environment with rotating shifts and rotating weeks off.
Our Offer to You
- A culture and work environment strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
- The opportunity to make a difference by leveraging your unique strengths.
- Highly competitive compensation and rewards.
- Flexible work options, opportunities to give back to your community, social events with colleagues and a comprehensive benefits program inclusive of progressive parental leave.
Why Make a Move to FICO?
At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, predictive and prescriptive modeling, and much more.
FICO makes a real difference in the way businesses operate worldwide:
- Credit Scoring — 150+ billion FICO Scores have been sold to date, making it the most used credit score in the world.
- Fraud Detection and Security — 2.6+ billion payment cards globally are protected by FICO fraud systems.
- Lending — 3/4 of US mortgages are approved using the FICO Score.
- Anti-Money Laundering — our solutions check more than half a billion transactions a day to prevent criminal schemes such as terrorist financing
Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We support many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success.
Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!
Learn more about how you can fulfill your potential at
www.fico.com/Careers
FICO values the benefit that diversity and a culture of inclusion bring to our workplace. We are an equal employment opportunity and affirmative action employer and we’re proud to offer employment and advancement opportunities to all applicants without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Job Features
| Job Category | Hardware and Networking, IT |