Responsibilities:

• Handle incoming calls and emails from customers
• Provide product information to customers
• Resolve customer issues and complaints
• Escalate issues to the appropriate department if needed
• Update customer information in the database
• Identify and escalate priority issues
• Provide excellent customer service and support

Requirements:

• Proven customer support experience
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• High school diploma or equivalent