To be successful as a customer Service executive, they should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer Service executive should possess a proven track record of successful customer service and management skills.

Job Synopsis

Position: Customer Service Executive.

Company: Ebix Cash Global Services Pvt.Ltd.

Qualification: Bachelor’s Degree

Experience: 0 to 1 Year

Location: Nungambakkam Chennai.

• Customer Service Executive Roles and Responsibilities
  Managing a team of representatives offering customer Service.
• Overseeing the customer service process
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer Service
• Maintaining a pleasant working environment for your team.

Customer Service Executive Requirements:

• A bachelor’s degree in Any Field.
• Fresher Or Experience.
• Excellent interpersonal and written and oral communication skills.
• Ability to lead a team.
• Knowledge of CRM systems and Computer skills
• Knowledge of mediation and conflict resolution techniques is preferable.

Job Types: Full-time, Fresher

Salary: Up to ₹14,000.00 per month

Benefits: Work from home

Schedule:

• Day shift
• Morning shift
• Rotational shift

Supplemental Pay: Performance bonus

Application Question(s):

• Can speak Three languages ( Tamil English With Any Regional language)

Education: Bachelor’s (Preferred)

Experience: total work: 1 year (Preferred)

Language:

• Tamil (Preferred)
• English (Preferred)
• Telugu (Preferred)
• Hindi (Preferred)
• Malayalam (Preferred)
• Kannada (Preferred)

Shift availability: Day Shift (Preferred)