Job description

Job Title: Associate, Customer Support Department

Work Location: Coimbatore preferred.

Supercluster Pi is a house of health & wellness brands. We are looking for a talented customer support person who can connect well with the customers and our brand.

FRESHERS also invited to apply.

Languages:- Kannada, Telugu, Hindi – will be added advantage.

Required Skills and Qualifications

• Proven customer service experience of 1 years, in e-commerce/D2C Business
• Knowledge of Shopify, Ship rocket, Grow Simple, Picker & Exotel would be preferred
• Proficient in Google Drive (Sheets, Docs), with aptitude to learn new software and systems

Responsibilities:

• Providing customer support via Phone, Whatsapp, Email, or Social media channels such as Facebook or Instagram
• Researching product details or company policies to answer questions
• Processing orders, including collecting shipping information and processing payments
• Providing information about products and services including pricing, availability, delivery options, and order status
• Responding to questions about products, shipping, returns, exchanges, and other topics
• Providing customer service and troubleshooting issues with various ecommerce platforms such as Shopify
• Answering questions about products, shipping rates, billing issues, return policies, etc. across the website & marketplaces
• Creating and maintaining records of customer interactions with the company or its affiliates
• Handling invoicing, credit notes, returns, exchanges, and other customer service issues related to online purchases
• Assist customers with after-sales service issues.
• Deal with orders in the back office and liaise with logistics
• Be a primary contact for customer inquiries about our products and brand.

Job Types: Full-time, Regular / Permanent

Salary: ₹8,086.00 – ₹22,000.88 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Paid time off
• Provident Fund
• Work from home

Schedule:

• Day shift
• Flexible shift
• Morning shift

Ability to commute/relocate:

• Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Language:

• Kannada, Telugu (Required)
• Hindi (Required)

• Health insurance