Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank’s operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Purpose

• To perform Account Opening and post facto activities related to account opening and render efficient and high quality output in a timely and accurate manner.

Key Accountabilities

• Ensure activities supported for Account Opening in CBG AOS, and IWF are adhered with respect to process guidelines and is completed within agreed SLA/ TAT
• Ensure post facto data quality checks and data update is done as per defined process
• Obtain minimum satisfactory audit rating for each Group / Regulatory audits for CBG OPS
• Alignment to standard operating procedure and operations handbook

Job Duties & responsibilities

• SSB Related (ATM / IBanking / Debit Card)
• Account Opening through CBG AOS channel
• Post facto/ Day 2 activities on accounts opened previous day
• Account Opening through IWF channel, including Data entry, CIF Creation, Account Creation, Cheque book and Debit Card Issuance
• Perform other on-boarding activities viz. Joint Holder Addition, Minor to Major Conversion,
• Review efficiencies of processes & support Line manager in improving processes
• Identify opportunities of customer journeys and take up projects in achieving successful customer journey’s
• Ensure mandatory training is completed in a timely manner
• Timely Incident Escalation
• Regular SOP update

Required Experience

• Minimum of 2+ years of experience in similar role
• Basic Knowledge of Banking Regulation (KYC) & Internal Control Guidelines

Education / Preferred Qualifications

• Minimum of graduation from recognised university

Core Competencies

• Processing with eye for detail, data accuracy and good typing skills
• Good interpersonal and communication skills.
• Team Player
• Effective control measures and governance standards
• Good attitude, aptitude towards and fast adoption of new technology
• Good interpersonal & analytical skills