Overview: We are a Chennai based group of software Development company and work with the apparel Industry on the latest technologies.We are looking for a Desktop support Technician,who should be responsible for system installation, configuration, troubleshooting, and management of various Windows (Windows 7 and/or 10) and/or Apple applications and systems. Resolves routine desktop Employee incident tickets and is responsible for imaging, deploying, and maintaining respective desktop environments.

Key Roles & Responsibilities:

Performs technical tasks such as installing, configuring, maintaining, troubleshooting, and repairing of desktop hardware, software, wireless, printers, related peripherals, mobile devices, videoconference equipment, etc.

Able to work effectively under deadlines in a fast-paced and changing environment supporting roles from Employees to Executives while delivering exceptional service

Strong diagnostic and problem solving skills

Assist with project implementation across business units

Assist in computer, monitor, telephone and other desktop equipment moves as needed

Be able to perform support functions within AD, Exchange, O365 tools, Imaging, etc.

Support other corporate desktop applications such as VPN, Multi-Factor Authentication, SSO, etc.

Procure and/or install requested hardware and software in a timely basis and ensue new hires, transfers, etc., are provisioned with necessary equipment

Have an understanding and be able to manage software licensing

Create processes and KB documentation for Service Desk to improve Employee support

Provide support to internal teams (Desktop Engineering, Enterprise Application, and Networking Engineering teams, etc.) and develop processes for escalating appropriate issues

Provide remote/smart hands assistance for network, application, and/or production onsite systems

Transition Tier 1 task from Site Support to the IT Service Desk and provide appropriate training to the IT Service Desk as needed

Maintain a secure and safe environment by ensuring all security patches and new anti-virus definition files are deployed to all workstations Do necessary remediation as necessary

Must be able to respond to security threats in the environment and assist with any remediation

Performs various audits including local admin audit, deletion of terminated user’s equipment, switch capacity, inventory, etc.

Prepare necessary equipment and files for company All Hand meetings running preliminary tests prior to the event to ensure that everything is in working condition

Keep asset inventory management system up to date

Ensure server room and IDF rooms are clean and orderly Strong organizational skills and attention to details

Excellent communication, teamwork and customer service skills

Weekend or afterhours work may be required to support business functions

Other duties as assigned

Qualification : Bachelor’s degree in IT and/or an equivalent University degree

Job Types: Full-time, Regular / Permanent

Salary: ₹200,000.00 – ₹400,000.00 per year

Schedule:

• Day shift
• Flexible shift

Experience:

• IT: 3 years (Preferred)
• Technical Support Occupations: 2 years (Preferred)
• total work: 3 years (Preferred)