Responsibilities

Handle a large volume of inbound and outbound calls in a timely manner

Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary

Identify customer needs, research issues, resolve complaints, and provide solutions

Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team

Recommend improvements for systems and processes to boost organizational efficiency

Required skills and qualifications

High school degree or equivalent

Experience working in a call center or customer-support role

Strong active-listening and verbal-communication skills

Proficiency in problem-solving

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹8,086.00 – ₹18,263.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus