At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary: As a teammate in Global Exceptions Operations, your primary responsibilities will be supporting a variety of tasks related to transaction processing, exception management processing and research. The candidate will demonstrate judgment and initiative while working out of Armor, PayPal Escalations Tool (PET), Bank Portals Venmo ZEN Desk and Hyperwallet Paylution researching, reviewing, and resolving transactions, and communicating with internal and external customers. It is imperative that you provide our customers with predictable, compassionate, and timely resolution to their questions and inquiries. A teammate within Global Exceptions Operations exhibits an unwavering attention to detail and a deep understanding of the transaction implications to customers. A Global Exceptions Operations teammate also exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in a collaborative team environment.

Job Description:

Duties:

• Responsibilities include working Unclaimed Bank Queue, Accounting exceptions, Trace Queues, Check queues, emails and PET Queues, as well as other related processing on a daily basis as assigned
• Meet productivity and quality standards while working in assigned queues. Meet or exceed service levels regarding processes supported by the Department and maintain Quality Standards for Global Exceptions Operations
• Effectively identifying problems and issues by performing relevant research using the appropriate tools
• Analyze account history and trends to take appropriate action on accounts.
• Continually monitor cases/emails to resolution providing outstanding customer service

Job Requirements

• Strong verbal skills for communicating with other internal groups and external vendor contacts
• Strong written (email) communication utilizing proper grammar and punctuation
  Detail orientation and ability to research and analyze data for posting funds and transactions to customers’ accounts
• Familiarity with payment processing and/or posting of funds to customers PayPal accounts
• Ability to learn and adapt to new software technologies strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office – Outlook, Word, Excel).
• Engage in critical thinking as relates to the review of accounts – understanding the Company and Regulatory Rules as they apply to PayPal accounts.
• Requires broad base of PayPal tools, processes and products.
• Ability to work independently on critical, compliance related account review
• Ability to maintain high standard of accuracy and consistency on an ongoing basis
• Proficiency in Excel basic processes – required
• Ability to thrive in a fast paced environment while maintaining task routines
• Ability to meet production expectations while performing additional tasks as needed after proper cross training

Education

• High School Diploma Required

Experience

• 2+ relevant work experience required
• Experience within Customer Support and Financial Services, transaction processing, banking, ACH Support, or ACH exception processing preferred

FLEX Shift Monday through Friday

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

Click Here to learn more about our culture and community.

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.