• Manage Inbound /Outbound calls
• Managing a team of representatives offering customer support
• Resolving customer complaints brought to your attention
• Over-seeing the customer service process
• Monitoring the work of individual representatives and of the team
• Possessing excellent product knowledge to enhance customer support
• Maintaining a pleasant working environment for your team
• Planning the training and standardization of service
• Maintaining a positive, empathetic, and professional attitude toward customers
• at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support

Requirements

Desired Candidate Profile

Benefits