Strategy

Targeted Improvements

• Act as a service partner, work together with RMs, in-country IMO, Operations and other key internal stakeholders to solve issues and identify opportunities to improve overall service for the clients.
• Ensure uniform approach towards implementation of Global IMO Model and adherence to DOIs.
• Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate.

Automation and Streamlining

• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes.

Business

• Deliver Excellent Service and Provide Limit Maintenance support for Corporate, Commercial & Institutional Banking (“CCIB”) and Business Banking (“BB”) clients business sector.
• Provide support to resolve technical operating problems by conducting investigations, rectifying errors.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Maintain a good working relationship with the various Business Units, Finance, Risk, Technology and Operations community.
• Identify common error patterns and provide feedback to the value chain. Adhere to first time-right principles.
• Provide insight and suggestions to improving processes, identifying opportunities to streamline and rationalization of checks performed.
• Undertake ad-hoc duties and when delegated by Line Manager.

Processes

• To provide high quality Documentation support.
• To ensure error free work with no operating losses.
• Ensure Individual Productivity targets are met / surpassed.
• Accurate Checking of Credit Approval Authority in Approval Memos, if warranted.
• Accurate Verification of Signature in documents received from external sources.
• Ensure accurate submission of BFL and standard documentation.
• Ensure that the documents obtained are accurate, valid and legally enforceable.
• Ensure that the updates in CMS, especially View Securities, are done accurately as per the terms of the BCA or the contents of the documents received.
• Issue SCC / DDN in accordance with Policies & Guidelines, without violation of Credit approval terms.
• Authorized to issue PSCC/SCC /DDN for All Category facilities for unlimited amount (including Category 1 limit above USD200m).
• Discharge of Custodial Functions as per Group Standards.
• Discharge Key Holders Responsibilities as per Group Policies.
• Lodge / Retrieve documents as per the relevant Guidelines.
• Monitor / Diarize / Generate Reports as per the agreed terms with in-country.
• Any other Documentation Activity assigned by Line Manager.
• Accurate Updating of Control Sheets.
• Ensure staff performance is monitored on a continuous basis and feedback provided at regular intervals.
• Ensure timely escalation to Senior Management of any exception noticed related to work and environment.
• Ensure proper training (OJT) is given to team members whenever required.
• Ensure backup staff is identified and trained.
• To adhere to the agreed CST plans and approach.
• To identify and report all exceptions on non-compliance with standard controls.
• To identify and report all weaknesses inherent in the standard controls.
• To ensure exceptions arising out of CST checks are immediately rectified and preventive action put in place to prevent recurrence.
• To actively participate in BCP/DR and any other UAT.

People and Talent

• Provide effective orientation /guidance to new Joiners on the bank’s policies/procedures/processes to ensure their successful assimilation into the team and the bank.
• Develop and implement a personal learning plan with team manager to attain necessary competencies.
• Successfully complete milestones as laid out in implemented personal learning plan.

Risk Management

• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role remit.
• Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the operational risk manager and Line Manager.
• Ensure a clear and uniform approach towards implementation of the global operating model for all IMO-related processes, and adherence to DOIs.
• Report any deviation (if any) to appropriate authorities and obtain proper dispensations.
• Proactively manage risks and establish/monitor controls to improve the overall state of the risk management and operating framework.

Governance

• Ensure compliance with the internal policies and credit policies, external policies, regulatory and statutory requirements.
• Undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls.
• Highlight significant issues/errors to manager.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Valued Behaviours and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Achieve the outcomes set out in the Bank’s Conduct Principles: Financial Crime Prevention; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Integrated Middle Office (IMO) representatives in Group.
• In-country Integrated Middle Office.
• Credit Documentation Unit.
• Unit Operational Risk Manager.
• Front Office (RMs, CMs, CCMs).
• Account Opening Teams.
• Other Operation Teams.
• Lending Documentation Unit.

Other Responsibilities

• Ensure that Productivity MIS is updated accurately and immediately after the completion of processing the respective transaction.
• Ensure all control procedures prescribed for control of Scanned / fax documents / Credit mate SIFs received are actioned as per SLA.
• Actively participate in automation Initiatives.
• Embedding Here for good and the Group’s brand and valued behaviours in the Integrated Middle Office team.
• Completion of all Group Mandatory e-learnings within stipulated deadlines.
• Performing other responsibilities assigned under Group, Country, Business or Functional policies and procedures.