Technology power’s Standard Chartered Bank’s vision and strategic agenda through the provision of innovative and efficient technology solutions; we deliver greater value to our business stakeholders; we improve the skills and flexibility of our people and work more effectively with our internal and vendor service partners.

The Core Infrastructure Services (CIS) are responsible for providing Infrastructure services to all business lines within the bank namely CCIB, CPBB, Global Functions and Enterprise Technology. The Core Infrastructure Services function lies within Enterprise Technology and has 14 teams (including Internal Private Cloud, Web, Middleware, Storage, Database, Data Centre, Enterprise Batch Management, Platform support, Automation, and others).

The Core Infrastructure Services Enterprise Batch Management (EBM) team, within CIS Automation, is responsible for providing and maintaining Workload Orchestration Batch Services across the bank via the bank’s central Workload Orchestration solution: Control-M. The global team consists of approximately 17 highly skilled team members located across India, Malaysia, and Singapore.

There is a requirement for a Control-M SRE Support analyst within the EBM team who will be responsible for designing and implementing new Control-M solutions from scratch. The SRE Support analyst will be expected to
maintain the high availability of the solution (Control-M) to support the related business, with focus on efficient problem resolution, operational routines, and change execution.

Key Requirements

• Responsible for the overall health of the system data.
• Maintain and run the software that supports the scheduling system, which includes installation, upgrades, configuration, maintenance, and control of the scheduling software’s security.
• Well versed with implementation and use of Control-M Modules for application scheduling; assist in Tools related project roll-outs.
• Responsible for capacity planning, server consolidation, and performance optimization of systems, databases, networks, and apps.
• Create and maintain detailed implementation plan, test plan and report.
• To ensure documentation, guidelines and procedures are in place and enforced.
• Having experience in integrating these products with other Tools like BMC TSOM, BMC Remedy, ServiceNow, OneVault, Run Deck, ITRS.
• Ability to multitask & work independently, but equally as effective in a team environment.
• Strong analytical and problem-solving skills.
• Must be flexible in determining priorities.
• Effective communication skills, both verbal and written.
• Self-starter and innovative.
• Should be able to interact well with application teams.

Risk Management

• Take personal responsibility for understanding the risk and compliance requirements of the role.

Governance

• Understand and comply with, in letter and spirit, all applicable laws and regulations, including those governing anti-money laundering, terrorist financing and sanctions; the Group’s policies and procedures; and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk and compliance matters.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead within the EBM team to achieve the outcomes set out in the Bank’s Conduct Principles and ensure Stability and Delivery of Workload Orchestration Batch Services.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Key Stakeholders

• The CIS-EBM team, Enterprise Technology and Wider Application teams.

Our Ideal Candidate

• IT related tertiary qualification or equivalent experience.
• 5+ years of Control-M experience in Administration, Scheduling, Engineering, and Consulting roles, and must include experience with Control-M version 19 or above.
• Experience working in an Agile structure and culture with direct experience in using tools such as Confluence, Jira, bitbucket and CI/CD Pipelines.
• Good knowledge in working on Unix and Windows platforms (ksh/sh Shell or PowerShell scripting would be an advantage).
• Good knowledge on RDBMS systems like Oracle, SQL.
• Ability to work alongside direct team mates as well as collaborate with wider stakeholders.
• Ability to lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team members and work in collaboration with risk and control partners.
• Ability to work under pressure, multi-task, delegate and deliver.
• Self-starter, able to self-manage with strong collaboration skills and able to interact effectively with others.
• Excellent time management skills.
• Banking or Finance Industry experience is preferred.
• Full professional fluency in English, with excellent written communication skills.

Licences and Certifications / accreditations – Certified Professional level in the following

• Workload Orchestration: Control-M.
• Ideal candidate will have a current BMC “Control-M Certified Professional” certification.