• To attend all complaints and suggestions which comes in any form like walk in, telephonic, fax, E-mail and Postal.
• To Visit all the patients, floor wise including staff and staff dependants.
• To meet the attendants of patients in ICU and CCU.
• To submit feedback in the form of daily and periodical reports to the Head of the department.
• To assist the patient/patient attendant at the time of code blue/code black paging.

• To Inform Head of the department (HOD) about the problems in the feedback forms.
• To ensure the daily complaints / suggestion obtained from GR rounds and patient feedback are prepared without any delay and forwarded to the respective department heads.
• To follow-up with the respective department heads in getting back the action taken/action planned report for the feedback sent.

• To prepare monthly analysis of complaints and send to the management for perusal.
• To follow-up relentlessly till achieving patient satisfaction.
• To assist the patient/attendant for his/her need and in psychological recovery while being hospitalized.
• To check if any patient requires family meeting and to co-ordinate with consultants and patient attendees to organize the family meeting.
• To co-ordinate for conducting Patient Feedback review meeting once in every quarter and consolidate all required reports for the same.

• To participate and contribute to departmental quality initiatives
• To be aware of departments performance and objective.

• To carryout data collection/support in data collection.
• To adhere to the safety norms of hospital and follow both patient safety and staff safety rules.
• To perform any Job / task as and when assigned by the Superior.

Key Competencies

• communications Skills
• Negotiating Skills
• Supervising and coordination Skills
• Professional knowledge
• Personal Effectiveness
• Quality and result oriented

Primary Location: India