We are looking for skilled professionals to join our team for Voice & Non-Voice Process & Chat Process. As a Voice & Non-Voice Process & Chat Process professional, you will be responsible for handling customer queries through voice calls, emails, and chat. You will be providing product information, resolving customer issues, and escalating issues to the appropriate department if needed. The ideal candidate should have excellent communication skills, be able to multitask, and have a strong customer service orientation.
Responsibilities:

• Handle customer queries through voice calls, emails, and chat
• Provide product information to customers
• Resolve customer issues and complaints
• Escalate issues to the appropriate department if needed
• Update customer information in the database
• Identify and escalate priority issues