Current Openings

Associate, Global Service Desk (IT Quality-GSD) Job Description Location: Gurgaon (This IJP is open for Gurgaon location employees) Quality & Process Excellence Team is a part of ‘Global ServiceDesk IT’. We help administer tasks such as Statistical Information Automation, SharePoint Designing, RPA Projects, Six-Sigma Green/Black belt/Lean projects, training for New Hire batches as well as for existing employee as per Continuous Service Improvement (CSI) by ensuring IT services are continuously aligned with changing business needs, CSI provides a structured approach and quality orientation to sustain performance, drive improvement and manage costs, inhibiting the root causes of service quality decline.This profile is an important resource to drive improvement by multiple means monitoring calls, ticket as well as preparing leadership statistical presentation for GSD based on the 7 Quality Control Tools. This profile is also responsible for evaluating offshore technicians to ensure adherence to process acceptability standards as well as providing coaching/feedback in order to develop their skills. Along with his KPA, shall monitors process commitments, project deliverables and helps administer Process/tasks such as training for New Hire batches as well as for existing employee. Essential Functions/Core Responsibilities

• Report results of evaluations to appropriate Quality/Operations stakeholders on a weekly and monthly basis.
• Achieve departmental productivity requirements. Facilitate and/or participate in calibration sessions with stakeholders
• Facilitate remote call monitoring sessions as needed. Maintain forms and definitions documents. Participate in performance improving task forces with Account Management and clients.
• Participate in internal quality audits (e.g. periodic audits of all related processes to determine process control and efficiencies) and recommend changes.
• Quality monitoring and reporting for service delivery. Adherence to Transactional Quality. Perform analysis of query/call listening results to develop business cases.
• Deploy and share VOC survey results with stakeholders and facilitate action planning sessions
• Provide periodic assessment on quality performance to deliver promised customer experience
• Develop reports pertaining to key learnings and observations during quality auditing process
• SPOC for sharing quality observations with individual functional owners

Candidate Profile

• Must have proficiency with various software applications programs including e-mail messaging applications, Microsoft Word and Excel.
• Experience in Quality Domain (Call/Transactional Monitoring) is an added advantage
• Effective English oral and written communication skills, broad understanding of client conformance measures.
• Experience with process excellence/operational excellence/call or transactional quality and working towards improving the process, using improvement methodologies (Six Sigma / COPC / ISO / Lean Sigma / DFSS, etc) is an added advantage.

Career Framework Role

• Has developed knowledge and skills through formal training or considerable work experience.
• Entry level often for those with work experience in the skill area.
• Works within established procedures with a moderate degree of supervision.
• Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.

Location: IND Gurgaon - Industrial Plot No. 243, 1st, 3rd, 4th, 5th Floors Language Requirements: Time Type: Full time

Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment. Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and nontechnical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades. May participate in development of information technology and infrastructure projects. May conduct training programs Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Leading contributor individually and as a team member, providing direction and mentoring to others. BS or MS degree or equivalent experience relevant to functional area.

As a member of the GBUDS IT Operations organization, the position of System Administrator (IC4) will be responsible for the overall day-to-day operational support of the Global Business Units product development infrastructures in Bangalore. The position requires good working knowledge of Cisco switches and ten years of Network configuration and Data Center support experience. Ideal candidate should have 10 years or more relevant work experience. Responsibilities include, but are not limited to: The ideal candidate would have experience in managing a small data center with 200 plus network devices and servers, hands on experience with network troubleshooting, racking and un-racking servers, managing ILOM and loading OS. Candidate must have experience trouble shooting all networking issues, configurations, and installation. Working knowledge of DHCP, Cisco ISE, Brocade, Wireshark etc is needed Scripting for systems automation and maintenance, ability to write basic Python and Bash tools. The System Administrator will maintain the essentials such as operating systems, business applications, security tools, web-servers, Oracle VM servers. Upgrade systems and processes as required for enhanced functionality and security. The ideal System Administrator (IC4) would have the following Administrator level experience and knowledge in the following technologies.

• Cisco routers and switches (Cisco IOS)
• Linux OS – Oracle Linux, Red Hat Linux experience required.
• Experience in Bash, Python scripting.
• Experience with Brocade
• Experience with WireShark
• Experience with Oracle Linux VM (KVM) including VLAN and clustered environments
• Experience with iSCSI SANS and ZFS appliances; Oracle FS1 knowledge is a plus.
• In-depth knowledge of computer systems and problem resolution.

Intermediate consulting position operating independently with some assistance and guidance to provide quality work products to a project team or customer that comply with Oracle methodologies and practices. Performs standard duties and tasks with some variation to implement Oracle products and technology to meet customer specifications. Standard assignments are accomplished without assistance by exercising independent judgment, within defined policies and processes, to deliver functional and technical solutions on moderately complex customer engagements. 2-5 years of overall experience in relevant functional or technical roles. Undergraduate degree or equivalent experience. Product or technical expertise relevant to practice focus. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.

Job description

• To read related BRD and FSD to understand what needs to be tested and decide how it is to be tested.
• Prepare test cases and test scripts with detailed steps. Test each software component and demonstrate the business condition under test and expected results.
• Conduct functional testing, regression testing, SIT and UAT support
• Execute functional tests, data tests, regression tests, connectivity tests.
• Defect tracking and coordinating with business users, BA and tech team to resolve the issues and determine defect priority, severity.
• Good understanding of QA and testing tools like HP ALM, JIRA, Confluence.
• Ensure high quality and accuracy is maintained through to software release.
• Conduct impact analysis of defect fixes discovered during manual or automated tests and work with development team to improve the expected behavior and test cases.

Software Development Engineer Role Overview: Develops software as the primary job function; Designs, develops, debugs & tests complex software in any field e.g., systems software, software development tools, applications, drivers, numerical methods, UI's, web. May work directly with companies developing and optimizing compilers, operating systems, and other software technologies. Usually holds an academic degree in Computer Science, Computer Engineering or Computational Science. Company Benefits and Perks: We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Pension and Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

 Overview:Do

• Excellent communication skills,
• Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills.
• Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies.
• Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
• Answer incoming calls and respond to customer’s emails intimely manner.
• Manage and resolve customer complaints.
• Identify and escalate issues to supervisors as and when needed.
• Provide product and service information to customers.
• Research required information using available resources andOffer Solution to customers.
• Research, identify, and resolve customer complaints usingapplicable software.
• Route calls and tickets to appropriate resources and Domains whocan best support he user,
• Document all call information according to standard operatingprocedures.
• Recognize, document, and alert the management team of trends incustomer calls.
• Create SOPs for new Issues and resolution given.
• Complete call logs and reports.

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.

The Job:

The Customer Service Technologies (CSTech) group supports a technology suite that is essential to our delivering a flawless customer support experience. The Teammate Tools team supports all the applications that are used by our Contact Center agents to access all relevant information and solve customer problems in real time. A smooth and highly efficient user experience, underpinned by capabilities like automation and AI, is key to enabling agents solving problems rapidly. We are embarking on a critical transformation to shift from a legacy tech stack to a microservices supported, web-based solution that will enable rapid iterate-ability while delivering a true ‘single pane of glass’ experience for our agents. We’re looking to hire an engineer with full stack experience to help build this new stack.

Responsibilities:

• Collaborate closely with architects and other engineers, contribute to design discussions and then help build the full stack of the new teammate tools platform.
• Ensure code quality and maintainability by improving build and test systems.
• Be deeply engaged in the entire software lifecycle, from architecture through QA, deployment and ensuring uptime.
• Continuously stay informed on relevant industry direction, collaborate with architects to incorporate relevant patterns into solutioning.
• Mentor and guide new team members as required.

Your Profile:

• Strong hands-on experience in Javascript ecosystem and popular frameworks – vanilla JS, React, Node, Angular, jQuery
• Strong hands-on experience in one or more common languages / stacks used for building middleware – Java, Scala, Node, C#
• Thorough understanding of design, implementation and operation of enterprise micro services and APIs
• Experienced in and strong adherent of Software Engineering best practices.
• Experience working in a DevOps environment, strong understanding of CI tooling (TeamCity, Jenkins), various forms of automated testing – unit, integration and more
• Experienced in building applications that meet enterprise needs – secure, scalable, loosely coupled design
• High aspiration for quality balanced with a good sense of pragmatism
• Strong oral and written communication and other soft skills critical to collaborating with and engaging teams

What We Look For:

• Bachelor’s Degree; preferably Computer Science major or equivalent experience, with at least 3 years’ experience in full stack development
• Experience in handling multiple simultaneous, shifting priorities
• Experience in working with globally distributed teams across numerous time zones
• Experience in effectively engaging with multiple, including senior layers of organization

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important. Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/ eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com. We will make every effort to respond to your request for disability assistance as soon as possible. Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes Colorado, Hawaii and New Mexico.

At Boeing, we are all innovators on a mission to connect, protect, explore and inspire. From the seabed to outer space, you’ll learn and grow, contributing to work that shapes the world. Find your future with us. At the highest level, diversity and inclusion are part of Boeing's values. Having diverse employees, business partners and community relationships is vital to creating advanced aerospace and defense products and services for our diverse customers around the world. The company's commitment to diversity means providing a work environment for all employees that is welcoming, respectful and engaging, with opportunities for personal and professional development. Boeing India Engineering is currently looking for Associate Software Engineer to join their team in Chennai, India. These positions will focus on supporting the AvionX and Embedded Software organization. A successful candidate will understand the importance of collaboration as these positions will focus on working directly with the Architect or Technical lead to implement technical solution helping to enable the business unit to meet their organizational goals. Position Responsibilities:

• Develop automated/manual Test scenarios to test High Level and Low-Level Software requirements
• Should be able to create test strategy and specification documents, writes functional and non-functional test cases based on the product requirements.
• Estimate test software development effort.
• Participate in defining test strategy
• Develop Software integration test Scripts to verify the correct implementation of High Level requirements
• Builds end to end test environment, executes test cases and reports test results in the test management tool.
• Hands on Experience in JIRA, TestRail or similar tools
• Ability to understand automation framework, write and execute test scripts.
• Establish traceability from SW Requirement and Test.
• Perform peer review on test cases, test procedure.
• Support project management by providing periodic status and required metrics data.
• Be a good team player in the agile team. Candidate should possess excellent communications skills to participate in Requirement/Design/Code/Test reviews, have a thorough understanding of version control and software quality attributes, such as testability, portability and maintainability, and enjoy a self-driven and collaborative development approach.
• Be dynamic and support management and leads to ensure successful product deliveries.
• Identify, communicate and mitigate the Risk, issues and Opportunities on a timely manner.
• Performs Continuous Integration (CI) using tools such as GitLab CI, Azure DevOps, Jenkins, or Nexus
• Support verification and validation testing in Cloud environment
• Has a good understanding and works collaboratively in Scrum, Agile development environment
• Automate tasks through appropriate tools and scripting
• Exercises critical thinking and innovative problem solving
• Maintains transparent work ethics and communication with customers, stakeholders and peers
• Work in an Agile Scrum team following the best practices on Software Craftsmanship such as Test-driven development and Pair Programming/Peer Reviews.
• Work in close cooperation - actively aligns the technical roadmap, APIs and Interaction Design, with teams based in international locations.
• Create and maintain necessary software design and architecture documentation.
• Keep track of and actively reduce technical debt.

Basic Qualifications (Required Skills/Experience):

• Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 5 to 8 years related work experience or an equivalent combination of education and experience (e.g. Master 4 to 7 years' related work experience, etc.).
• Experience in Python
• Experience in automated and functional testing
• Good Understanding of C++ and OOPS concept
• Exposure to BDD (Behavior Driven Development)
• Experience in working in Agile development model
• Exposure to “SpecFlow-C#” or “Robot framework-Python” or similar framework
• Experience in Software integration testing in integration Lab Environment.
• Systems Thinking - Ability to understand the big picture and the inter-relationships between components of systems and plans and anticipate future events.
• Analytical Skills - Skill and ability to: collect, organize, synthesize, and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources.
• Strong data-oriented design, standard template library and architecture skills
• Strong interpersonal and communications skills
• Self-starter with a positive attitude, high ethics, and strong analytical and creative problem-solving skills and, a track record of working successfully under pressure in a time-constrained environment.
• Excellent team player

Preferred Qualifications (Desired Skills/Experience): Typical Education & Experience: Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 5 to 8 years related work experience or an equivalent combination of education and experience (e.g. Master 4 to 7 years' related work experience, etc.). Equal Opportunity Employer: Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.